Refund policy

Last updated: August 2026

At LivaraWellness, we want you to feel confident and comfortable with every purchase. If something isn’t right, we’re here to help.

Returns

We accept returns within 30 days of delivery if the item meets the following conditions:

• The product is unused and in its original packaging

• All accessories and components are included

• The item is not damaged due to misuse

• Proof of purchase is provided

For hygiene‑related wellness products, returns are only accepted if the item is unopened.

Non‑returnable items

• Opened or used wellness products

• Digital/downloadable items

• Gift cards

• Clearance or final‑sale items

Refunds

Once your return is received and inspected, we’ll notify you of approval or rejection.

If approved, refunds are issued to your original payment method. Processing time is typically 3–7 business days depending on your bank.

Shipping fees are non‑refundable.

Exchanges

If your item arrives damaged or defective, we’ll replace it at no extra cost. Contact us within 7 days of delivery with photos of the issue.

Return shipping

Customers are responsible for return shipping costs unless:

• The item arrived damaged

• The wrong item was sent

• The product is faulty

Order cancellations

Orders can be cancelled within 1 hour of purchase if they have not yet been fulfilled. Once shipped, orders cannot be cancelled — only returned.

Contact

For any return or refund enquiries, email: support@livarawellness.com